If you would like to cancel your order then please contact us on 01995 61554.

Tickets to the Park

Cancellation

You may cancel your ticket within 14 days of purchase and have a full refund.

Camping Pods

Cancellation

If you wish to cancel a booking of one or two nights you must give no less than 7 days’ notice. If you wish to cancel with less notice than this, you will not be entitled to a refund. If you wish to cancel a booking of 3 nights or less you or one that encompasses a Bank Holiday season date, you will forfeit all money paid.
For a booking of 4 nights or more which does not include a Bank Holiday you will forfeit 25% of the total cost of each stay within the booking with a minimum payment of £30 being due, whichever is the greater amount. If less than £30 was paid at the time of booking, you will not be entitled to receive a refund of the money paid.
If you leave site early for any reason BWBP will not issue any refund for unused camping nights.