Tickets to the Animal Park

Refunds and cancellations

If you wish to amend your tickets to visit on an alternative day then this is easy to arrange; please telephone us on 01995 61075.  We require a minimum 48 hours’ notice for amendments to be processed.  Amendments requested with less than 48 hours’ notice will not be accepted.

Cancellations and refunds will only be accepted with 7 days’ notice given prior to the arrival date; please email us on

No refunds or amendments will be processed for requests made on the arrival date, similarly, if you purchase a ticket and a member of your party cannot attend on the date then no refund will be processed.

Camping Pods & Tents Bookings

Please see our Lodges, Camping Pods & Tents Terms and Conditions