If you would like to cancel your order then please contact us on 01995 61554.

Tickets to the Park


You may cancel your ticket within 14 days of purchase and have a full refund.

Camping Pods


If you wish to cancel a booking of one or two nights you must give no less than 7 days’ notice. If you wish to cancel with less notice than this, you will not be entitled to a refund. If you wish to cancel a booking of 3 nights or less you or one that encompasses a Bank Holiday season date, you will forfeit all money paid.
For a booking of 4 nights or more which does not include a Bank Holiday you will forfeit 25% of the total cost of each stay within the booking with a minimum payment of £30 being due, whichever is the greater amount. If less than £30 was paid at the time of booking, you will not be entitled to receive a refund of the money paid.
If you leave site early for any reason BWBP will not issue any refund for unused camping nights.